POLICIES AND PROCEDURES

 

Welcome to Massage Groove LLC.  I take my time and your time very seriously.  When you miss an appointment with me, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. 

We understand that unanticipated events occur. Car problems, sickness, business meetings, errands, and project deadlines affect our daily lives and can interfere with a massage appointment.  In our commitment to provide an outstanding massage experience to all of our clients, we have adopted the following policies effective June 1st, 2019:

 

YOUR MASSAGE APPOINTMENT:

Please be available for your appointment 10 minutes prior to the scheduled start time to fill out new client forms.  If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.

CANCELLATION POLICY

Please provide at least 24 hours’ notice if you need to reschedule or cancel a treatment. This gives us enough time to fill the appointment.  You may cancel your appointment 24 hours without charge before your scheduled appointment. If you fail to call or cancel before 24 hours or do not show for your schedule appointment the full-service fee (100%) will be charged.

NO SHOW POLICY

Upon finding that a client is absent from their appointment, the therapist will attempt to contact the client, and will remain at the appointment location for 15 minutes. After this time the appointment will be considered a "no show" and the client will be charged the full fee for the service scheduled.

GIFT CERTIFICATE POLICIES

  • Gift certificates are transferable.

  • Gift certificates are non-refundable.

  • If purchased at full price, your gift certificate is valid until the expiration date noted on the certificate.

  • If purchased at a discount, after 1 year of date purchased, your certificate is valued at the original price paid. (Ex: A $100 gift certificate purchased for $75 will be valued at $75 1 year from date purchased.)  *PLEASE USE GIFT CERTIFICATES IN A TIMELY MANNER BECAUSE APPOINTMENTS FILL UP FAST.

  • If your gift certificate was given by Massage Groove LLC as a promotional gift, it is valid until the expiration date noted on the certificate.